We regret to inform you that Austin Devices, maker of the Zilker Watering System, is winding down operations.
Email support has been discontinued.
The operation of the Zilker web service will continue until further notice.
If you believe one of your devices is defective, we may be able to repair or replace it for you under your 1-year warranty. Please follow the procedure below.
1. Ship the defective unit to Austin Devices LLC, 5606 Shoalwood Ave., Austin, TX 78756.
2. Include a receipt demonstrating that the unit was purchased within the past year.
3. Include a pre-paid USPS shipping label so that we may ship your replacement. Your address should be the ship to address.
4. Include a description of the problem.
If any of the above items are missing, we will be unable to process your replacement/repair request. Please allow 8-12 weeks for processing.