Why did my event end prematurely?

If you find that events are ending prematurely (for example, an event scheduled for 60 minutes ends after only 3 minutes), you may be affected by an issue identified by our engineering team.  Please see below:

On a minority of units, it appears that the connection between the AA battery and the metal battery terminal can be intermittent.  This is not a big deal when the the valve is off; there is reserve power that will kick in if the the power is intermittent.  But, when the valve is on, there is no reserve power.  A very brief loss of power will cause the valve to reboot; and the first thing the valve does when it reboots is to close the valve.  When it does, an “event complete” notification is sent.

The easiest remedy is to use needle nose pliers to gently stretch out the two springs that contact the AAs to about 1.5 times their current free length.  Can you do that if you continue to experience issues with events ending early?

On the next version of the HW we will add a bit of reserve power to the valve (when it is open) to overcome tiny periods of power loss.

john hanna
I need help Setting up the Zilker Bridge.

If you are having trouble setting up your Zilker Bridge, please keep the following in mind.

  1. Verify that you are entering the Wi-Fi network name and password correctly. They are both case-sensitive.

  2. Verify that your Wi-Fi network name and password do not include an apostrophe.

  3. Verify that you are not trying to add the bridge to a network that is configured for 5GHz only.  Zilker communicates via 2.4GHz only.

  4. Verify that you are not using a Google Wi-Fi Router.

If the bridge still does not connect after the steps above, please to do the following.

  1. Hold down the reset button on the bottom of the Zilker Bridge until the LED is solid amber.

  2. Start the pairing process for the Zilker Bridge from the beginning.  Follow the on-screen instructions.

  3. Proceed until the Zilker app says "Adding your Zilker Bridge to the Network".

  4. As the progress icon is spinning, observe the LED on the bridge.

  5. If the LED turns white, then your Zilker Bridge is functioning normally.

  6. If the LED stays solid amber (and does not turn white), your Zilker Bridge may be damaged.  Please contact support@zilker.co so that we may rush you a new unit free of charge.

john hanna